Saba, Shareeza & Shafeeza
Isolation is invisible most of the times and can be quite tough. For those who have nobody to take care of them, children have flown away from home and loved ones live far away, there are a few organizations who are doing all they can to help.
This has been by far the most time consuming as we were trying to understand both our client and the end use's needs. My group and I went through all previous works and did a lot of research to educate ourselves. Many documents, forms, and stats were available and we had to find what we needed and what we should start redoing or create from scratch. Multiple meetings were done and tons of insights were gathered. We had to be extra careful since everything had to do with a very sensitive section of the community.
It's true that we are creating the platform for the organizations, but we are dealing with the information of those who are prone to lots of difficulties in their lives and probably close to the end of it.
The starting point was to analyze user's data from previous various sources. The next step was to understand how the current system works and how they gather and analyze the data from the community.
In order to have a better understanding of what a staff member or volunteer goes through on day-to-day basis, we put together a discussion guide and interviewed those who are going to eventually use the system we're creating. To have an even more clear picture, a Diary Study seemed to be logical to capture those small or big glitches at work that might slow down or even interfere with the process.
I have had the chance to take various roles in this project. I've done plenty of research both on the current system and other similar platforms. In addition, conducting user interviews and making the initial wireframes has been other parts of my role so far.
I'm currently in charge of making the mock-ups, style guide and other UI elements while collaborating with my developer colleagues as they're building the platform. We will soon share a fully functional prototype with our client and hopefully can test it on a number or users in the near future.
If you'd like to know more, please don't hesitate to reach out and I'll be more than happy to walk you through various stages and recent updates of this project.